Guidance for Usage
[Membership Card Information | Order Information | Payment Information | Delivery Information | Exchange/Refund Information | Refund Information | Other Information]
We will do our best to main the professionalism by providing a high level of quality and a low level of price.
Membership Card Information
[Registration of Membership]
- You can become a member by filling in all the necessary categories for registration through the menu. You can use the service without any charge right after you get registered as a member.
- You do not have to insert all the information whenever you order a product. You can participate in various events or get various discounts for members.
- [Reserve Fund] Benefit: 1% for Ordinary Members, 0.5% for Wholesale Members, Special Reserve Fund for Special Products
- [Recommendation to Friends] Benefit: 100% reservation for reserve fund of the person who makes recommendation to his or her friend.
[Levels of Membership]
- Ordinary Members: Individuals & Business Administrators (including individual business administrators)
- Wholesale Members: Members purchasing a large amount of products. If you make an inquiry by clicking the [Partnership Inquiry] button, we will contact you soon.
- Cooperative Partner Members: If you click the [Cooperative SCM] button on the lower right side, you will get more information regarding the application process.
- Foreign Membership: Foreign members abroad and in the country
The process of ordering a product could include the following steps.:
- Step 1: Product Search: You can search any product by using the options for Product Name/Model Name/Manufacturing Company/Product Number/Price.
- Step 2: Put the items in the shopping cart. (If you want to purchase the product right away, you need to press the [Order] button.)
- Step 3: Print-out of Estimation Documents: You can click the [Shopping Cart] button or the [Print] or [Download] button in [Online Estimation].
- Step 4: Order & Completion of Order Documents
- Step 5: Selection of Payment Methods and Confirmation of Payment. (Choose the options for payment price/delivery place/payment method/issuance of tax bill and press the [Payment] button.) When you use a credit card for the payment, you will not receive any tax bill. The credit card receipt will replace the tax bill.
- Step 6: Completion of Order(Order Number/Transaction Bill Print-out): When the order is complete, you can print out the transaction bill.
- Step 7: Package Delivery: You can click the [Package Delivery] button, in order to use the package delivery service for the same destination.
- Step 8: Storing Interested Products: If there is any interested product, you can store it by clicking the [Interested Product] button.
If you order the product without registering yourself as a member, you need to remember the order number and the authorization number(for the credit card payment) in the 6th stage. If you are a member, you do not have to remember such numbers, because they are automatically saved.
- By Credit Cards
For the payment of a high price, you may receive a call from the credit card company for safety. If it is verified that the usage of the card is not following the desired process, the order can be either delayed or canceled against your will.
When you use the credit card, the tax bill will not be issued again. You can use the credit card bill for the refund of the additional tax according to the article 57 of the law related to the additional tax.
- Real-time Account Transfer: You can order the product and transfer the payment price at the same time with no need to memorize a separate account number.
- Direct deposit of the payment without using the bank account: The direct deposit of the payment could be carried out directly through the PC banking system, the Internet banking system, the tele-banking system or the nearby bank.
2) The name of the person recorded as the one who makes the payment when ordering the product needs to be same as that of the person who really deposits the money. You need to deposit the money within 7 days. If no money is deposited, the order will be canceled automatically.
3) If the order price and the payment price are same, you can check the deposit.
4) Deposit Account: SCfirst Bank/174-20-065175/KOSKO-MRO CO.,LTD
- Payment of Foreign Currencies: It is same as the direct deposit of the payment without using the bank account. The currency units need to be same.
- Foreign Currency Bank Account:
- Bank Name: Kookmin Bank, East Yuksam Branch in Seoul, Korea
- Account No.: 470368-10-100047
- SWIFT Code: CZNBKRSEXXX
- Beneficiary: KOSKO MRO CO.,LTD
Delivery Methods: Home-Delivery, Quick Service(by telephone), International Delivery(airway, shipping)
Delivery Place: Nationwide and International Deliveries
Delivery Time: 1~7 days, But the delivery could be delayed due to the temporary absence of stock.
Delivery Cost: The delivery cost could vary by 2200 to 5000 wons a box for each destination. (Standard Box: 20kg/60*40*40cm) Also, when the delivery quantity exceeds the standard box, the basic delivery cost will be applied for the additional box. (Caution: 3000 wons for Jeju Island. Additional airway/shipping costs will be applied for other island areas.)
Quick Delivery: The delivery cost of Quick Dully(1588-8737/www.dully.kr) will be applied. You can find more about the delivery cost and pay it, by inserting the registered account or the additional cost payment on the search engine. After ordering the product, you need to let the person in charge know that it is subject to quick delivery.
Package Delivery: It is possible to send the products in packages for the same destination. When there are products to be delivered to the same destination, it is possible to save the delivery cost by purchasing such products. By clicking the "package delivery" button, you can find more information about the products with the same destination.
Foreign Delivery: The freight should be paid in advance. It can be directly paid to the transportation companies by following the freight table provided by each company. When an inquiry concerning the freight is made to the transportation company, the information regarding the freight can be found by using the [additional expense payment]. (It can be found by inputting [additional expense payment] in the search engine.) (Caution: When the difference between the freight and the real payment is big, you can ask for the additional payment.)
Product Delivery: The product ordered by the customer will be delivered after the deposit of the payment is verified. It is possible that the delivery of the product would take some time according to the type of the product.
Possible Cases for Exchange or Refund
- If you return the product within 7 days from the moment you received the product, you can return the product for Exchange/Acceleration, making it impossible to return the Home Appliance product for exchange or refund.
- When the information shown on the picture is different from the one shown on the commercial, you need to return it within three months after receiving the public or 30 days after knowing the fact.
[Impossible Cases for Exchange or Refund]
- When the product was destroyed or damaged due to the customer's fault,
(excluding the case when the customer opened the package to check the content.)
- When the package was opened or damaged and therefore caused the value of the product to decrease,
(Ex: household appliances, food, music albums etc. The conditions regarding refund and exchange for the notebook computer with a small screen, the LCD monitor and the digital camera vary according to the standards offered by each manufacturing company.)
- When the value of the product decreases due to the uses and consumption of the customers,
- When the value of the product decreases and it is hard to sell the product again because of the excessive time,
- When the package made of the subjects is damaged,
(For details, you need to use the one-on-one customized consulting services through the center for customer's satisfaction.)
※ When you return the project for exchange or refund due to your changing mind, the freight should be paid by the customer.
(Including changes of colors and sizes.) The return fee is same as the delivery cost. The exchange fee is twice as same as the delivery cost.
[Cautions for Exchange or Refund]
- When making an exchange or a refund, you need to send the information regarding Order Number/Member ID/Refund/Exchange Conditions to us, in order to handle the process more quickly. If you use the delivery company when receiving the product, the delivery cost will be reduced.
- Address for Returning the Product: When there is no particular address for returning the product, you can send the product back to the address shown on the package.
[Refund Information]- When the customer requests for the refund, it is necessary to check the return of the product before refunding the money within three business days. If the payment has been made by a credit card, the authorization of the credit card is to be cancelled and the payment will not be charged.
- If it is possible to charge the bill on the payment date of the credit card, the payment for the credit card will be refunded next month.
Issuance of Tax Bill & Documentary Evidence
- Tax Bill: After receiving the product, you can print out the tax bill from [Order Details] in [My Page].
- Business Certificate: After ordering the product and payment, you can print out the business certificate from [Order Details] in [My Page].
- Deposit Slip/Cash Receipt: After receiving the product, You can print out the deposit slip/cash receipt from [Order Details] in [My Page].
- Credit Card Receipt: It will replace the tax bill.
[Period for Usage]
- You can use the reserve fund created by ordering, 20 days after completing the delivery. For the first 20 days, it is not possible to use the reserve fund. The reserve fund that cannot be used is the money reserved for returning the products or canceling the order.
- When purchasing the product, you can use the reserve fund immediately. (gross reserve fund - reserve fund used - reserve fund that cannot be used)
[Conditions for Usage]
- When the reserve fund is used, the minimum reserve fund for purchasing(the reserve fund that can be used for purchasing) is 0 won. The maximum reserve fund for purchasing is 'Unlimited.' (The maximum possible amount of the reserve fund can be used only once.)
[Conditions for Elimination]
- The reserve fund created by ordering will be canceled when the order is canceled or the product is returned for refund. If the membership is canceled, the reserve fund will be extinct automatically. When there is no additional reserve fund created within three years from the last date for the reserve fund, the reserve fund will also be extinct.